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EOFY get 50% off the Alto tap when you spend $800- discount automatically applied at checkout
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@artinoxsinks.com.au.
Customer Error Returns:
If your item has not been unboxed and packaging remains intact, we are able to return the item for a full refund, if notified within 7 days of the date of delivery. If your item has been unboxed and is unused, we can provide a store credit minus a restocking fee of 20% of the invoiced value, if notified within 7 days of the date of delivery. Your refund or credit will be processed once the item has been returned (at customers expense) and assessed to be in good condition. Please note that items that have been used or installed are not eligible to be returned for either a store credit or refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Do not accept the package if the package has been damaged.
Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:
"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
